Frequently Asked Questions (FAQ)

1. How do I place an order?
You can browse the products on our website, select the items you like and add them to the shopping cart, and then follow the prompts to check out.

2. Do you ship internationally?
Yes, we ship internationally. You can select your country/region during checkout.

3. What payment methods can I use?
We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

4. How long does it take to process an order?
Normally, we will process your order within 1-3 business days. Once the processing is completed, you will receive a confirmation email.

5. How do I track my order?
You can track the status of your order by visiting our "Track Order" page and entering your order number and email address.

6. Are your products tested on animals?
We strictly adhere to the principle of no animal testing, and none of our products are tested on animals.

7. How do I get discount information?
You can subscribe to our emails to get the latest information about new products and exclusive offers.

8. How to contact customer service?
You can contact us via email (vgo@vgobeauty.com) or call our customer service number (+12812500206).

If you have any other questions, please feel free to contact us, we will be happy to help you!